Backward and Forward-Big Steps Back
In order to write again, I need to feel whole; I need to review, reflect and decipher. I need to accept where I am at this moment, from either going backwards in life or stepping ahead to the present. The year 2016 was a year of much self growth. Partially with my challenging job at Sea Mar as the Front Office Supervisor of a community health clinic. I supervised the reception team of five, whose primary responsibility was to check in patients, schedule appointments, process sensitive documents to our records department and adapt to changes put forth by administration, of which there were many. We also were responsible for informing patients of health measures being implemented and dealing with all types of people. Some grateful for the OBAMA care, and others, not so much. I was complained to or yelled at daily by patients who used me as their sounding board for health and political topics. Out of 32 clinics, my team always performed within the top 2-5 pe...